In order to provide remote computer support, we use software from TeamViewer. The software allows us to view exactly what's on your desktop. Before running the software, please close any sensitive windows.

The software runs on both Macs and Windows.

Below are instructions to setup a desktop sharing session.

Setup

Go to download web page
  • Select your Operating System (e.g. Windows) and download the All-in-One:  TeamView full version:
Select OS and download Full Version
  • Once the executable has downloaded, double-click on the icon to run it:
icon
  • You have two options, one is to install the software and the other is to run it (without installing).  Select Run and click Next >:
Run without installing
  • Accept the terms of the license agreement and click Next >:
Accept license
  • If prompted by your machine, allow the program to run:
Windows: User Access Control
  • When asked, provide Technical Support the ID and the Password so they can view your desktop.
TeamViewer Main Window